Contact us
Tell us what happened and we will get back to you.
- What to include in your message
- The email address you signed up with.
- The Instagram username you uploaded an export for.
- What you expected to see, and what you saw instead.
- Any error message, word for word.
- The export's format (HTML or JSON) and date range, if your question is about the numbers.
Never send your Instagram password. We do not need it, and nobody from FindUnfollower will ever ask for it.
- Guides that answer most questions
- Privacy
- We only use your message and email to answer you. See the Privacy Policy.
Quick answers before you write
My export was rejected. What should I check?
Make sure the export includes “Followers and following”; an export with only messages, posts or media has no lists for us to read. Upload the ZIP exactly as Instagram gave it to you, without unzipping it. HTML and JSON both work, as do the full archive and a ZIP saved through Google Drive. If it is still rejected, send us the exact error message you saw and we will look into it.
My non-follower count looks far too high. Is something wrong?
Almost always the export was requested with the date range left on “Last year”, which drops everyone who followed you earlier than that. Your following list stays complete, so those people look like non-followers. FindUnfollower warns you when it spots a truncated file. Request a new export with All time and upload it; it replaces the old one as your starting point.
Why is my unfollowers list empty?
Unfollowers are worked out by comparing two of your exports, so the first upload can only show who doesn't follow you back right now. Download a fresh export a week or a month later and upload it: everyone who was in the earlier followers list and is missing from the new one appears as an unfollower, with a reason where the data allows.
How do I change or cancel my plan, or get a receipt?
Sign in to the app and open Settings. Plans is where you switch or cancel your plan; Billing opens the billing portal with your invoices, receipts and card details. If you cancel, you keep your paid features until the end of the period you have already paid for.
I can't sign in to my account.
Use “Forgot password” on the sign-in page and we will email you a reset link; check your spam folder if it does not arrive within a few minutes. If you signed up with Google, use the Google button instead. Once you are in, you can also set a password from Settings, then Account.
How do I download or delete my data?
In the app, open Settings, then Account. You can download everything we hold about you as a single JSON file, and you can delete your account there. Deleting the account removes your results, your upload history and your profile; it cannot be undone.